Privacy Policy

Raptor Vending Solutions, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (raptor-vending.com), interact with our vending machine services via QR code, schedule appointments, or communicate with us via SMS text messaging. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

1. Information We Collect

We may collect the following categories of personal information when you interact with our website, services, or SMS program:

Full name
Mobile phone number
Email address
Business contact information
Appointment details and scheduling preferences
Communication preferences
Customer support inquiries submitted via vending machine QR codes or SMS

This information is collected when you: (a) schedule an appointment through our website or contact form; (b) communicate with our team via phone, email, or SMS; (c) submit a support request via a QR code on one of our vending machines; or (d) voluntarily opt in to receive SMS communications from us.

We do not collect sensitive personal information such as Social Security numbers, financial account data, health or medical information, or government-issued identification numbers through our website or SMS program.

2. How We Use Your Information

We use the personal information we collect for the following business purposes:

To schedule, confirm, and manage appointments
To coordinate communication between customers and vending service drivers/technicians
To respond to customer support inquiries submitted through vending machine QR codes or SMS
To send operational updates and notifications related to vending services
To respond to general customer inquiries and service requests
To improve our website, operations, and service quality
To comply with applicable laws and regulations

SMS messaging is specifically used for:

Customer support related to vending machine issues and service requests
Appointment reminders, confirmations, and scheduling updates
Operational communication with drivers and field personnel

We do not use your personal information for automated decision-making, profiling, or any purpose not described in this Privacy Policy without first obtaining your consent.

3. SMS Messaging & Opt-In Consent

By providing your mobile phone number and expressly opting in, you consent to receive SMS text messages from Raptor Vending Solutions, LLC. SMS messages may be sent for the following purposes:

Appointment reminders and scheduling updates
Operational notifications and driver coordination
Customer support responses and service updates
Vending machine maintenance alerts and service confirmations

Message Frequency: Message frequency varies based on your interactions and service activity. You may receive multiple messages per week during active service periods.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Raptor Vending Solutions, LLC is not responsible for any charges from your mobile carrier.

How to Opt Out: You may opt out of SMS communications at any time by replying STOP to any message. Upon receipt of STOP, we will send one final confirmation message, and you will be removed from our SMS list. No further messages will be sent.

How to Get Help: For help or more information, reply HELP to any message or contact us directly at help@raptor-vending.com or (385) 438-6325.

Consent Not Required for Purchase: Your consent to receive SMS messages is not a condition of purchasing any goods or services from Raptor Vending Solutions, LLC. You may receive our services without opting into SMS communications.

4. Cookies & Tracking Technologies

Our website (raptor-vending.com) may use cookies and similar tracking technologies to enhance user experience and analyze how visitors interact with our site. The types of information these technologies may collect include:

Browser type and version
Device type and operating system
Internet Protocol (IP) address (in non-identifiable, anonymized form)
Pages visited, time spent on each page, and navigation paths
Referring website addresses and traffic sources
General geographic location (city/region level only)

We use this non-personal information solely to improve site functionality and understand aggregate visitor behavior. We do not use cookies to collect personally identifiable information without your consent.

You may disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website. Most browsers provide instructions for managing cookies in their help sections.

5. Data Security & Handling

Raptor Vending Solutions, LLC takes reasonable and industry-standard measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our data security practices include:

Restricting access to personal information to authorized personnel only, on a need-to-know basis
Using secure data transmission protocols (HTTPS/SSL) for our website
Implementing access controls and authentication for internal systems
Regularly reviewing our data collection, storage, and processing practices
Promptly investigating and addressing any identified security vulnerabilities

While we implement these safeguards, no method of electronic transmission or data storage is 100% secure. We cannot guarantee absolute security, but we are committed to notifying affected individuals and relevant authorities in the event of a data breach, as required by applicable law.

6. Your Rights & Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

Right to Access: Request a copy of the personal information we hold about you
Right to Correction: Request correction of inaccurate or incomplete personal information
Right to Deletion: Request deletion of your personal information, subject to certain legal exceptions (e.g., legal holds, ongoing service obligations)
Right to Opt-Out of SMS: Withdraw consent to receive SMS messages at any time by replying STOP to any message
Right to Non-Discrimination: We will not deny services, charge different prices, or treat you differently for exercising your privacy rights
Right to Data Portability: Where technically feasible, request a copy of your data in a portable format

To exercise any of the above rights, please contact us using the information provided in Section 8. We will respond to verifiable requests within a reasonable timeframe, generally within 30 days. We may need to verify your identity before processing your request.

7. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

This mobile information sharing statement applies to all personal data collected through our SMS program, including:

Your mobile phone number will not be sold, rented, leased, or otherwise provided to any third parties for their own marketing or promotional use
SMS opt-in consent and enrollment data will not be shared with third parties under any circumstances
Text messaging originator opt-in data and consent information are excluded from all information sharing with third parties
We do not sell personal information, including mobile data, to data brokers or marketing companies

Limited Permitted Sharing: We may share your information with third-party service providers and subcontractors (such as SMS messaging platforms, scheduling software, or customer support tools) solely as necessary to perform services on our behalf. Such sharing is:

Strictly limited to the purpose of delivering our services to you
Governed by contractual obligations requiring the service provider to protect your data
Never used by those subcontractors for their own marketing or promotional purposes
Never used for any purpose other than the specific service being provided

All other use cases exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Specifically:

Appointment and scheduling data is retained for up to 2 years after your last interaction for service continuity and dispute resolution
SMS opt-in/opt-out records are retained indefinitely for compliance purposes
Customer support communications are retained for up to 1 year
Website analytics data (non-personal) may be retained indefinitely in aggregate form

When personal information is no longer needed, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites or services (such as scheduling platforms, payment processors, or social media pages). This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will promptly delete that information. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or applicable laws. When we make material changes, we will update the “Last Updated” date at the top of this policy. For significant changes, we may also provide notice via email or a prominent notice on our website. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Raptor Vending Solutions, LLC

2020 Broadway

San Antonio, TX 78215

United States

Email: help@raptor-vending.com

Phone: (385) 438-6325

We will respond to all privacy-related inquiries within 10 business days.